Refund policy

We want you to love your CAHAN order. If something isn't right, here is how returns and refunds work.

Returns

You can request a return within 30 days of the date your order was delivered. Items must be unused, in their original condition and packaging. For safety and hygiene reasons, we cannot accept returns of burned or used candles, opened fragrance or essential oils, used personal-care items, gift cards or items marked as final sale.

How to start a return

Email us at jamiyevelshan747@gmail.com with your order number and the items you want to return. We will reply with return instructions. Items sent back without first contacting us cannot be accepted.

Return shipping

Return shipping costs are paid by the customer, unless the item arrived damaged, defective or incorrect.

Damaged, defective or wrong items

If your order arrives damaged, defective or incorrect, email us within 7 days of delivery with your order number and photos of the item and packaging. We will send a replacement or a full refund at no extra cost to you.

Refunds

Once your return is received and inspected, we will email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may need extra time to post the refund. Original shipping charges are not refundable, except for damaged, defective or incorrect items.

Exchanges

We do not offer direct exchanges. To get a different item, return the original for a refund and place a new order.

Cancellations

You can cancel your order free of charge before it ships. Email us as soon as possible with your order number.

Questions

Email jamiyevelshan747@gmail.com and we will be happy to help.